Webjammin
04-21-2005, 11:33 PM
This is OT but it deserves mentioning.
A week or so ago at home we were using the bar-b-que grill to cook up some chicken. and we had walked into the house and walked back out and to our suprise the center control knob was melting on the grill control panel. and the control panel was warping up and smoking due to the heat. well we got the gas shut off and the fire out without burning the deck off the house.
But the reason im typing all this is that there are companies out there that get it as far as customer service and customer comunication and Weber Grills is one of them.
I emailed them what had happened and they got back to me within 12 hrs and had all the replacement parts for the grill ordered and shipped to me within a week. all free of charge.
And they were also kind enough to explain to me what had happend to my grill, What had happened is the burner tube had flashed back into the control valve and began to burn under the plastic knob. and they also advised that you should remove the burner or burner tubes and clean them evey year. spiders like to build nests in there and the burner orifices in genereal get clogged and the gas goes the path of least resistance and a back flash will occur.
Its very refreshing to deal with companies that "GET IT" like Weaver Davits, Weber Grills etc.
Bob
A week or so ago at home we were using the bar-b-que grill to cook up some chicken. and we had walked into the house and walked back out and to our suprise the center control knob was melting on the grill control panel. and the control panel was warping up and smoking due to the heat. well we got the gas shut off and the fire out without burning the deck off the house.
But the reason im typing all this is that there are companies out there that get it as far as customer service and customer comunication and Weber Grills is one of them.
I emailed them what had happened and they got back to me within 12 hrs and had all the replacement parts for the grill ordered and shipped to me within a week. all free of charge.
And they were also kind enough to explain to me what had happend to my grill, What had happened is the burner tube had flashed back into the control valve and began to burn under the plastic knob. and they also advised that you should remove the burner or burner tubes and clean them evey year. spiders like to build nests in there and the burner orifices in genereal get clogged and the gas goes the path of least resistance and a back flash will occur.
Its very refreshing to deal with companies that "GET IT" like Weaver Davits, Weber Grills etc.
Bob